Receptionist

Become the face of our charming hotels in Boquete! We are seeking a friendly and organized receptionist to manage guest interactions, oversee reservations, and provide exceptional customer service to ensure a memorable stay for all our visitors.

Salary: $600.00 – $750.00 per month. Full-time position

OBJECTIVES

• Reservation consulting: Provide guests with comprehensive information about available rooms, rates, and hotel services.

• Check-in and Check-out Management: Coordinate and perform guest entry and exit procedures precisely and organizedly.

• Telephone Assistance: Handle phone calls of guests and inquiries friendly and professional.

• Guest Experience: Ensure guests enjoy a comfortable and pleasant stay at the hotel.

• Personalized Attention: Provide friendly and attentive service to guests from their arrival to departure.

• Concierge Services: Provide assistance to guests with local recommendations and additional services.

• Payment Processing: Handle customer payment transactions accurately to ensure billing precision.

• Valid/active health and work cards or work permissions

COMPETENCIES

• Excellent verbal and written communication skills in English.

• Living in Boquete (or surrounding areas).

• Willingness and ability to work with a smile to support and assist our guests.

• Ability to manage multiple calendars, schedule trips and control multiple email inboxes.

• Manage storing and retrieving digital files and maintaining databases

• Ability to address any needs presented by guests in a friendly manner and achieve win-win results.

• Respond to text messages, emails and calls from guests and staff in a professional and friendly manner.

• Willingness and ability to work on weekends or celebrations days in rotating shifts.

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce Villa Alejandro recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business.

We hire talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners.

EXECUTIVE ASSISTANT TO THE CEO

The Executive Assistant directly supports the CEO at Villa Alejandro through a variety of administrative duties and executive projects, including managing calendars, organizing travel, and crafting presentations for meetings and more. Embody the spirit of Villa Alejandro as a polished and courteous brand ambassador during interactions with business partners.

Salary: $850.00 – $1200.00 per month. Full-time position

OBJECTIVES

• Represent Villa Alejandro with a high level of professionalism, friendliness, maturity, and customer service in every interaction (internal and external), fostering genuine relationships and inspiring trust in the organization.

• Skilled in translating Spanish and English to support business meetings and document workflows.

• Take notes during Executive meetings and support with action item follow up.

• Liaise between all departments and at all levels within the organization, tracking any outstanding action items to completion and confidently moving projects forward.

• Follow applicable processes and procedures as well as write and maintain processes for their own responsibilities.

• Manage personal assistant duties as needed.

COMPETENCIES

• Excellent verbal and written communication skills in English.

• Proven experience in storing and retrieving digital files and maintaining databases.

• Ability to manage multiple calendars, scheduling travel, monitoring multiple email inboxes.

• Ability to take detailed recording note of meetings and coaching calls that identify main points and action items.

• Capacity to create agendas and other meeting materials.

• Willingness and ability to work extended hours or weekends as needed to support special projects.

• Willingness to respond to text messages, emails and calls from the CEO & staff outside of standard office hours.