RECEPTIONIST SUPERVISOR

Join our team of dedicated professionals in the hospitality industry in Boquete! We are looking for a Reception Supervisor who is friendly, organized, and results-oriented to lead our reception team. This role is key to ensuring our guests receive exceptional service from the moment they arrive until their departure, guaranteeing a memorable experience at our charming hotels.

This position offers a starting salary of $750.00 per month. Full-time employment.

Location: Boquete, Panamá.

Responsibilities:

• Supervision of the Reception Team: Lead and motivate the reception team, ensuring everyone follows established procedures and maintains high standards of customer service.

• Reservation Management: Oversee the reservation process, ensuring accuracy in the information provided to guests about room availability, rates, and hotel services.

• Check-In and Check-Out Coordination: Ensure that the check-in and check-out procedures are carried out smoothly and without issues.

• Telephone Assistance: Supervise the handling of phone calls, ensuring that guest inquiries are addressed professionally and promptly.

• Personalized Guest Service: Ensure that every guest receives personalized service and that all their needs are met with a smile.

• Training and Development: Train the reception team to enhance their skills and knowledge, maintaining a positive and efficient work environment.

• Payment and Billing Management: Oversee payment transactions to ensure accuracy and reliability in billing.

Requirements:

• Previous supervisory experience: Preferably in reception or similar roles in the hospitality industry.

• Excellent communication skills: Verbal and written, in both English and Spanish.

• Leadership ability: Ability to inspire and lead a diverse team while maintaining high service standards.

• Residence in Boquete or surrounding areas: Essential to be available for emergencies and continuous supervision.

• Schedule flexibility: Availability to work weekends, holidays, and rotating shifts according to the hotel’s needs.

• Organizational skills: Ability to manage multiple calendars, emails, and guest requests efficiently.

• Technological knowledge: Competence in managing digital files, databases, and hotel management software.

• Own a vehicle: The candidate must have access to a car to be able to commute efficiently between different hotel locations if necessary.

PROJECT DEVELOPER

Villa Alejandro Capital Invest Consulting is a newly established subsidiary of the Villa Alejandro Hotel Group, focusing on expanding our portfolio of holiday bungalows, holiday apartments, and short-term rentals under the Villa Alejandro brand. We aim to grow and expand rapidly, starting in the Boquete area and later moving nationwide.

We are seeking an experienced and dynamic Project Developer to join our team. This individual will play a crucial role in finding new investors, creating additional holiday bungalow resorts, holiday apartments, and short-term rentals. The role involves both greenfield projects and converting existing properties to meet our needs.

This position offers a starting salary of $1,200.00 per month. Full-time employment.

Location: Boquete, Panamá.

OBJECTIVES:

• Identify and secure new investors for our projects.

• Develop and manage new holiday bungalow resorts, holiday apartments, and short-term rentals.

• Work closely with architects and constructors to oversee project development.

• Lead the conversion of existing properties into hotels according to our standards.

• Establish and grow a new department within our company dedicated to these projects.

• Network and build relationships within the real estate and tourism industry.

• Drive the expansion efforts starting in Boquete, then moving to David, Chiriqui and later nationwide.

COMPETENCIES

• Proven experience in real estate development, preferably in the tourism sector.

• Must reside in the Boquete area.

• Fluency in both English and Spanish.

• Strong network of contacts within the industry.

• Excellent sales and business development skills.

• Ability to work collaboratively with architects, constructors, and other professionals.

• Self-motivated and capable of leading projects from concept to completion.

• Proficiency with digital tools such as Slack, Asana, Trello, and email marketing tools.

• Strong IT and communication skills.

RECEPTIONIST

Become the face of our charming hotels in Boquete! We are seeking a friendly and organized receptionist to manage guest interactions, oversee reservations, and provide exceptional customer service to ensure a memorable stay for all our visitors.

Salary: $600.00 – $750.00 per month. Full-time position

Location: Boquete, Panamá.

OBJECTIVES

• Reservation consulting: Provide guests with comprehensive information about available rooms, rates, and hotel services.

• Check-in and Check-out Management: Coordinate and perform guest entry and exit procedures precisely and organizedly.

• Telephone Assistance: Handle phone calls of guests and inquiries friendly and professional.

• Guest Experience: Ensure guests enjoy a comfortable and pleasant stay at the hotel.

• Personalized Attention: Provide friendly and attentive service to guests from their arrival to departure.

• Concierge Services: Provide assistance to guests with local recommendations and additional services.

• Payment Processing: Handle customer payment transactions accurately to ensure billing precision.

• Valid/active health and work cards or work permissions

COMPETENCIES

• Excellent verbal and written communication skills in English.

• Living in Boquete (or surrounding areas).

• Willingness and ability to work with a smile to support and assist our guests.

• Ability to manage multiple calendars, schedule trips and control multiple email inboxes.

• Manage storing and retrieving digital files and maintaining databases

• Ability to address any needs presented by guests in a friendly manner and achieve win-win results.

• Respond to text messages, emails and calls from guests and staff in a professional and friendly manner.

• Willingness and ability to work on weekends or celebrations days in rotating shifts.

HOUSEKEEPING

We are seeking dedicated individuals to maintain clean and welcoming spaces at our hotel in Boquete. If you have experience in cleaning, attention to detail, and reliability, we’d love to have you on our team.

This position offers a starting salary of $600.00 per month. Full-time employment.

Location: Boquete, Panamá.

REQUIREMENTS:

• Experience in Cleaning: Especially in hotels, is a plus.

• Attention to Detail: Notice and perfect even the smallest details.

• Reliability: Punctuality and teamwork are essential.

• Physical Stamina: Ability to lift objects and perform physical tasks.

• Flexible Schedule: Willingness to work weekends and holidays.

• Communication Skills: Basic communication with staff and guests.

• Positive Attitude: Bring positivity and a proactive approach to work.

• Work Permit & health card: Must have the legal work permit and valid health card.

EXECUTIVE ASSISTANT TO THE CEO

Villa Alejandro is looking for a highly skilled and motivated CEO Assistant to join our team as soon as possible. The ideal candidate will have strong digital skills and proficiency in various management software and digital tools. This role requires close collaboration with the CEO, supporting daily operations, and representing the company in meetings with business partners. Professional demeanor and excellent communication skills are essential.

This position offers a starting salary of $900.00 – $1,200.00 per month. Full-time employment.

Location: Boquete, Panamá.

KEY RESPONSABILITIES:

• Provide comprehensive administrative support to the CEO.

• Manage and coordinate executive schedules and communications.

• Assist in preparing reports, presentations, and correspondence.

• Handle confidential information with utmost discretion and professionalism.

QUALIFICATIONS:

• The candidate must live in or around Boquete, Panama.

• Exceptional communication skills in English, both written and verbal.

• Proven experience in an executive assistant role or similar position.

• Strong organizational and time-management skills.

• Proficiency in digital tools and software, including but not limited to:
  • Project management software (e.g., Asana, Trello, Slack)
  • Content management systems (e.g., WordPress)
  • Social media management tools
  • Digital file storage solutions (e.g., Google Drive, Dropbox)
  • Email management systems (e.g., Gmail, Outlook)

• Proven experience in storing and retrieving digital files and maintaining databases.

• Ability to manage multiple calendars, schedule travel, and monitor multiple email inboxes.

• Ability to take detailed recording notes of meetings and coaching calls, identifying main points and action items.

• Capacity to create agendas and other meeting materials.

• Willingness and ability to work extended hours or weekends as needed to support special projects.

• Willingness to respond to text messages, emails, and calls from the CEO & staff outside of standard office hours.

COMPETENCIES:

• High proficiency in digital and project management tools.

• Ability to manage multiple tasks and prioritize effectively.

• Strong problem-solving skills and attention to detail.

• Ability to work independently and as part of a team.

• Strong interpersonal skills and the ability to work closely with executive management.

OBJECTIVES:

• Ensure seamless communication and coordination within the executive team.

• Enhance productivity and efficiency through the use of digital tools.

• Support the CEO in strategic initiatives and day-to-day operations.

OPERATIONS SUPERVISOR

We are seeking a highly organized and dynamic Operations Supervisor to join our team at Villa Alejandro. The ideal candidate will have extensive knowledge and experience in the hotel industry, strong organizational and time-management skills, and the ability to work collaboratively with various departments. This role is crucial in enhancing operational efficiency and guest service.

The Operations Supervisor has two main responsibilities at Villa Alejandro: Serving as the hotel’s ambassador and managing internal operations.

As the ambassador, this role involves engaging with guests face-to-face, ensuring their satisfaction through personal interactions and small talks, such as inquiring about their stay and expressing gratitude for their visit.

On the management side, the Operations Supervisor ensures that internal operations run smoothly and efficiently, coordinating with specialized departments, leading the team with psychological competence and experience, fostering a positive work environment.

This position offers a starting salary of $1,00.00 – $1,200.00 per month. Full-time employment.

OBJECTIVES:

• Ambassadorship and Proactive Guest Relations: Act as the ambassador of Villa Alejandro, engaging proactively with guests beyond problem-solving instances. Enhance guest experiences through daily interactions, gathering insights, and ensuring satisfaction with the hotel’s hospitality.

• Team Leadership and Atmosphere: Foster a professional and motivating team atmosphere. Promote teamwork and high performance among staff. Ensure effective communication and collaboration across departments.

• Culture of Accountability and Improvement: To foster accountability and ensure high standards in tasks, collaborate closely with the Human Resources, Cleaning, and Training supervisors. Encourage team innovation and continuous improvement within this collaborative framework.

• Guest Experience Enhancement: Standardize and verify check-in procedures, engage with guests, and promote services.

• Reservation and Payment Management: Ensure the receptionist team accurately handles bookings and payments via OTAs and direct bookings, implementing compliance checks.

• Communication and Digital Engagement: Oversee receptionist communication and digital interactions, ensuring content and tone are appropriate.

• Onboarding and Training: Oversee new staff onboarding and training, collaborating with the Human Resource Department and the Department of Education and Training.

• Quality and Maintenance Management: Ensure high-quality standards and manage maintenance tasks, collaborating with the Cleaning supervisor.

• Financial Oversight and Cost Management: Collaborate closely with the accounting department, office administration, and company management to establish and monitor departmental budgets. Develop and implement strategies to increase sales and occupancy. Ensure financial practices align with overall hotel goals and objectives.

• Operational Strategy and Reporting: Enhance operational efficiency and guest service through initiatives, maintaining detailed daily reports.

• Market Adaptation and Promotions: Involves working with the marketing department to foster relationships with local businesses and enhance guest experiences. It also includes collaborating on using email and other channels for promotions and last-minute offers, and aligning with the marketing department on promotional strategies and market adaptation efforts.

COMPETENCIES:

Extensive knowledge and experience in the hotel industry: Including operational and customer service management.

Demonstrated experience: In supervisory or management roles in the hotel industry.

Proactive Attitude: Willingness to go the extra mile, ensuring tasks are efficiently and effectively completed, and taking initiative to improve operations.

Communication Skills: Excellent verbal and written communication skills in English (additional languages preferred).

On call: It is important to us to be available on call as needed to ensure we can address any urgent matters promptly.

Location: The candidate must live in or around Boquete, Panama.

Leadership: Strong leadership and team management abilities, with a proven track record of motivating and managing a diverse team, and the ability to create a positive working atmosphere. This team leadership has to be done with empathy and clear communication.

Problem-Solving: Ability to effectively resolve issues and make decisions under pressure.

Customer Service: Exceptional customer service skills to enhance guest satisfaction.

Multitasking: Capability to handle multiple tasks efficiently.

Technical Proficiency: Experience with hotel management software such as Opera and Fidelio, advanced proficiency in Microsoft Office (Excel, PowerPoint, Word), and familiarity with online booking systems (OTA). Competence in CRM, data analysis, accounting and financial management software, as well as skills in inventory and purchasing systems, and communication and collaboration tools like Slack and Microsoft Teams. ( Not mandatory)

Organizational Skills: Strong organizational and time-management skills.

Collaboration: Ability to work collaboratively with various departments.

Financial Acumen: Understanding of budgeting and financial planning.

Innovative Thinking: Encourage innovation and continuous improvement.

Experience: Proven experience in hotel management or a related field.

Willingness and Ability to Work Extended Hours or Weekends: Flexibility to work extended hours or weekends as needed to support special projects.

Adaptability: Ability to adapt to changing environments and handle unexpected challenges.

Attention to Detail: Ensuring accuracy and thoroughness in all tasks.

Interpersonal Skills Ability: To build and maintain positive relationships with guests, staff, and stakeholders.